In compliance with Law No. 144/2015, we inform our esteemed consumers that we have adhered to the Consumer Arbitration Convention in the full membership mode and that in case of a dispute, we have alternative means of dispute resolution, namely the CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal) located at the following addresses:
Avenida Rocha Paris, nº 103 – 4900-394 Viana do Castelo
Rua D. Afonso Henriques, nº1 – 4700-030 Braga
or through the website at www.ciab.pt.
In compliance with the European Commission law, through Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, facilitated by the ODR platform for the alternative resolution of disputes between consumers and traders relating to online sales or service contracts, we provide access to the European Commission's page through the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
